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Accessibility

Benenden recognises the importance of providing a website that can be used in a variety of ways which do not depend on a single sense, ability, or technology. Building a website which is usable, desirable and accessible for all user groups, including the disabled, is our ongoing commitment.

Standards compliance

Our site conforms to W3C's Web Content Accessibility Guidelines 1.0, level A.

Below there's a list of critical requirements, which alone cover nearly 40% of highlighted by W3C accessibility problems. These have been given extra attention and highest priority during expert evaluation.

  • Provide a text equivalent for every non-text element
  • Ensure that foreground and background colour combinations provide sufficient contrast when viewed by someone having colour deficits or when viewed on a black and white screen
  • Ensure that pages are usable when scripts, applets, or other programmatic objects are turned off or not supported. If this is not possible, provide equivalent information on an alternative accessible page
  • Until user agents allow users to freeze moving content, avoid movement in pages
  • Until user agents allow users to turn off spawned windows, do not cause pop-ups or other windows to appear and do not change the current window without informing the user
  • Divide large blocks of information into more manageable groups where natural and appropriate
  • Clearly identify the target of each link
  • Use the clearest and simplest language appropriate for a site's content

Accessibility Features

Navigation aids

In order to avoid any conflict with personal access keys you may have set up on your computer, we have chosen not to install bespoke access keys on this site. Efforts have been made to ensure the site is as easy to navigate as possible.

Semantic markup

Structured, semantic markup is used to represent document structure. H1 tags are used for main titles, h3 tags for subtitles, and so on. Cascading style sheets are used for visual layout, and Javascript is used to enhance usability and for decorative purposes, however pages are still fully accessible if these technologies are ignored or unsupported.

Images

Descriptive and meaningful text equivalents are provided for all content images, graphical buttons, symbols and objects. Images are not used to represent text, all headings are styled with the help of CSS and can be resized to suit users needs.

Colours

Website design has been tested against colour contrast to ensure that all information is still clear. Most of the text is written as grey on white and is perfectly contrasting. Grey on white combination passes colour visibility test successfully. 

Font sizes

Relative units have been used in markup language and CSS, therefore website layout accommodates resizing text even in Internet Explorer for Windows.

You can change the text size and fonts on our website. 

Document downloads

There are a number of PDF documents available for download across the site. You can find out more about how to configure the free Adobe Reader software to obtain greater access to PDF files by visiting the Adobe site. 

Accessible formats 

Support if you can’t see very well

Receive correspondence from us in large text, braille or audio. Please call us on 0800 414 8100 to arrange this, or write to us at Benenden Health, Holgate Park Drive, York, YO26 4GG.

Support if you can’t hear very well

Relay UK lets you type to an assistant who can then speak to one of our colleagues on your behalf. Use your text phone to call 18001 0800 414 8100

Power of Attorney/Third Party Representation

We can register someone you trust on your membership so they can contact us on your behalf.