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9am-5pm, Mon - Fri excludes Bank Holidays

On 24th and 31st December our phone lines will close at 3pm

Accessing services
(For existing members)

8am-5pm, Mon-Fri excludes Bank Holidays

On 24th and 31st December our phone lines will close at 3pm

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline


Open 24 hours, 7 days a week

More contact details >
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24/7 GP Helpline

Call our GP helpline or log in to the Benenden Health App 24 hours a day, 7 days a week to book an appointment for a telephone or video consultation with a UK-based GP for you or your immediate family.

AVAILABLE FROM DAY 1

What's included

  • You can access our GP helpline 24 hours a day, 7 days a week to book an appointment for a GP consultation by logging in to the Benenden Health App or calling the helpline.

  • Telephone GP consultations are available 24 hours a day, 7 days a week.

  • Video consultations are available 8am to 10pm every day except Christmas Day and require an email address and access to an internet enabled device with a camera and microphone.

  • You can access our 24/7 GP Helpline when travelling overseas.

  • You can book a consultation for your immediate family by calling our helpline. It's not currently possible to book GP appointments for immediate family members via the Benenden Health App.

  • If clinically appropriate, our GPs can prescribe some medications. Your private prescription can either be collected from a local pharmacy or delivered directly to you the next working day. Prescription costs aren’t covered by your membership or your NHS entitlement.

 

Healthcare done different

We’re not a health insurance provider. We’re a not-for-profit who complement the NHS, and we're on a mission to make private healthcare accessible to all.

  • No age limits.
  • Everyone is accepted (all UK residents).
  • No quotes, hidden fees, or excess to pay.
  • No medical questionnaire required.

Only £15.50* per person, per month.

A smiling lady

 

We're the trusted healthcare provider of 870,000+ people in the UK
Trustpilot
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"I joined Benenden Health on the recommendation of a friend and have already been impressed with their patient care. I required a scan and my GP told the waiting list would be 18 -24 months. Contacted Benenden Health, had the scan within 2 months. My wife has also become a member. It has given us great peace of mind for the future."

Colin - Joined 2021

"From my first call to Benenden Health requesting help with physiotherapy, to having my first face to face appointment which took less than a week, I am already making progress with my treatment. Everyone I have dealt with have been really helpful and offered first class help and advice. Thank you!"

Pamela - Joined 2016

"From start to finish everything was dealt with pleasantly and efficiently. With Benenden Health, help and advice was always just a phone call away."

Sue - Joined 2010

"From start to finish everything was dealt with pleasantly and efficiently. With Benenden Health, help and advice was always just a phone call away."

Helen Graham - Joined 2010

 

How to book your GP consultation

Through the 24/7 GP Helpline

  1. To arrange an appointment

    You must be a Benenden Health member. Please have your membership number to hand.

  2. Contact us

    Call us on 0800 414 8247 from the UK or +44 800 414 8247 from abroad. Please select option 1.

  3. Choose your date and time

    We'll make your appointment for a telephone or video consultation with a GP.

Please ensure you've read and understood what is and isn't included.

 

Things to know

  • The 24/7 GP Helpline shouldn’t be used for emergencies or urgent conditions.
  • The service isn’t intended to replace your own GP as we don’t have access to your medical records.

Access via the Benenden Health App

Did you know you can quickly make a GP appointment through the app.

Simply choose ‘GP Consultations' then select 'Book an appointment' and follow the instructions.

Enjoy all your membership benefits on the go:

  • Book a telephone or video consultation with a GP in just a few clicks.
  • Easily request support via the 24/7 Mental Health Helpline.
  • Explore the Wellbeing Hub for videos, articles and classes for mental wellbeing, fitness and nutritional health.
  • Access rewards and discounts.
Screenshot of The Benenden Health App home screen

* From 1 April 2025, the cost of membership will increase from £15.50 to £15.85 per person, per month or £190.20 if paying annually. The cost and benefits of membership are reviewed on a regular basis, and you'll be notified of any change in advance.