9am-5pm, Mon - Fri excludes Bank Holidays
On 24th and 31st December our phone lines will close at 3pm
8am-5pm, Mon-Fri excludes Bank Holidays
On 24th and 31st December our phone lines will close at 3pm
Open 24 hours, 7 days a week
Care Planning and Social Care Advice
We could all find ourselves with the responsibility for arranging care for ourselves or a family member at some time in our lives.
Our Care Planning and Social Care Advice service is here to help by providing access to a care adviser who can provide information and advice about adult care issues. And our Neurodiversity and Disability Advice Service can support adults and children, as well as parents or guardians whose child may have additional needs.
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What's included
These two services are designed to help you navigate the health and social care system.
You can request help if adult care and support is needed by you, your spouse or partner, parents, or children over the age of 21. And if you or your child requires advice in relation to any neurodiversity or disability need.
Adult Care Planning and Social Care Advice
Our care advisers can help you to make the right choices by talking you through all aspects of adult care, including:
- Assessing care requirements and selecting the best care provider.
- Short-term and convalescent care following treatment.
- The financial, legal, and practical aspects of adult care.
- Understanding the hospital discharge process and the workings of the NHS and Social Services.
- State funding of care, including all benefits and entitlements.
Neurodiversity and Disability Advice Service
You can request help if you require advice in relation to any neurodiversity or disability need, or if you're the parent or guardian of a child who may have these needs, including ADHD, autism, or any learning or physical disability. This service can help you to make the right choices by talking you through how to navigate information and signposting for support strategies, funding, rights of parents, carers or employees and care options including:
- How to navigate the available information.
- How to know what services are available.
- Understanding and knowing the duties and responsibilities of schools, GPs, and local authorities, including the SEND process.
- Identifying and finding the best services.
- Understanding your own employment rights as an employee, or as a parent of a child needing care.
- Knowing how to challenge decisions and make appeals.
Healthcare done different
We’re not a health insurance provider. We’re a not-for-profit who complement the NHS, and we're on a mission to make private healthcare accessible to all.
- No age limits.
- Everyone is accepted (all UK residents).
- No quotes, hidden fees, or excess to pay.
- No medical questionnaire required.
Only £15.50* per person, per month.
How to access Care Planning and Social Care Advice
Available from day one of membership
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Contact us
Call us on 0300 304 5700 between 8am and 5pm (Monday-Friday) for authorisation.
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Following authorisation
We'll arrange an initial telephone call with a care adviser who’ll discuss the support you require and if necessary, schedule further assistance.
Please ensure you've read and understood what is and isn't included.
Calls to 03 numbers from UK landlines and mobiles cost no more than a national rate call to 01 or 02 numbers. If you receive inclusive free calls to 01 or 02 numbers with your landline or mobile tariff, calls to 03 numbers will also be included.
