9am-5pm, Mon - Fri excludes Bank Holidays
8am-5pm, Mon-Fri excludes Bank Holidays
Open 24 hours, 7 days a week
Making a private healthcare claim
Option 1 - Benenden Health App
There's a whole new world of health with the Benenden Health App. In just a few quick taps, you can access many of our services through the app. That includes making a claim if you need to.
How to claim
Download the app and start your claim today.
- Medical Diagnostics*
- Surgical Treatment*
- Book a GP consultation
- Access our Mental Health helpline
- Physiotherapy services*
To request our other services please contact us.
*Some services are available straight away and some are available after six or 24 months. Please check the app for more details.
Download the app
Option 2 - Call us
Please select an option below to be taken to the service you're looking for. The service page will highlight what is and isn't included and will tell you the process and phone number to use. Some services are available straight away and some are available after six or 24 months^.
From day 1
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24/7 GP Helpline
Book a telephone appointment or video consultation with a UK-based GP, 24 hours a day, 7 days a week.
24/7 GP Helpline -
24/7 Mental Health Helpline
Emotional support and signposting for anxiety, depression, bereavement, and more.
24/7 Mental Health Helpline -
Care Planning and Social Care Advice
Advice on adult care, plus advice for adults and children with disability or neurodiverse needs.
Care Planning and Social Care Advice -
Additional Benefits
Access recipes and exercise programmes, plus exclusive discounts on everyday health and leisure products.
Additional benefits
After 6 months
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Medical Diagnostics
Request private medical diagnosis from our network of hospitals when there's a wait above our NHS wait time threshold.
Medical Diagnostics -
Physiotherapy
Request a physiotherapist assessment who could provide exercises either virtually or face-to-face.
Physiotherapy -
Mental Health Support
Request support for life stressors such as bereavement and issues with work or relationship difficulties.
Mental Health Support -
Cancer Support
Request support from an experienced nurse to help arrange services and therapies to aid your condition.
Cancer support
After 6 or 24 months
Request private surgical treatment when there's a wait above our NHS wait time threshold, for approved procedures in our treatment network.
Timescales may differ for existing members in Northern Ireland.
