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9am-5pm, Mon - Fri excludes Bank Holidays

On 24th and 31st December our phone lines will close at 3pm

Accessing services
(For existing members)

8am-5pm, Mon-Fri excludes Bank Holidays

On 24th and 31st December our phone lines will close at 3pm

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline


Open 24 hours, 7 days a week

Our surgical procedures

 

After 6 or 24 months^ of membership you can ask for our help with a range of procedures when there's a wait on the NHS. 

 

With 200 procedures included, we’ll help you get back to feeling your best where we can. The full list of procedures is shown below but the treatments we cover are:

  • Relatively simple, not big, or complicated.
  • Require less than 24 hours in hospital.
  • Single operations that don’t need repeat procedures or additional monitoring.
  • Carefully chosen to best support all of our members.

 

  • Brain, heart and cancer, which the NHS already do well.
  • Cosmetic, joint replacements, and varicose veins.

 

^If you're resident in England, Wales or Scotland when joining you can request Surgical Treatment after six months of membership.
If you're resident in Northern Ireland and joined us before 19 February 2024, you can request Surgical Treatment after six months of membership. If you joined us on or after then you can request Surgical Treatment after 24 months of membership.