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9am-5pm, Mon - Fri excludes Bank Holidays

Accessing services
(For existing members)

8am-5pm, Mon-Fri excludes Bank Holidays

Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline


Open 24 hours, 7 days a week

Procedures we cover

Our procedures

After 6 or 24 months^ of membership you can ask for our help with a range of procedures. 

^If you're resident in England, Wales or Scotland when joining you can request Surgical Treatment after six months of membership.
If you're resident in Northern Ireland and joined us before 19 February 2024, you can request Surgical Treatment after six months of membership. If you joined us on or after then you can request Surgical Treatment after 24 months of membership.