Our phone lines will be open 9am-3pm on Christmas Eve and New Years Eve, and closed on Christmas Day, Boxing Day and New Years Day.
How to get in touch with us
Here for you, them and everyone.
We're always happy to answer any of your questions about Benenden Health.
Contact us
If you're getting in touch to discuss the progress of your case, please be assured we process medical documents within five working days and will confirm your next steps by email or post.
Remember, if you want to make a claim for yourself, you can download our app to start your request for Medical Diagnosis or Surgical Treatment.
Please continue to call if you'd like to request our services. Unfortunately, we can't authorise or make updates to an open case via email.
Remember, if you want to make a claim for yourself, you can download our app to start your request for Medical Diagnosis or Treatment.
0300 304 5700
Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.
How to contact us
Please call us to request access to our services or to provide an update on the progress of your treatment. Unfortunately, we can't authorise or make any updates to your case via email.
You can call us to request access to our services.
If you're a resident in England, Wales or Scotland when joining you can request Surgical Treatment after six months of membership. If you're a resident in Northern Ireland and joined us before 19 February 2024, you can request Surgical Treatment after six months of membership. If you joined us on or after then you can request Surgical Treatment after 24 months of membership.
0300 304 5700
Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.
Helpline
You can use our helplines as soon as you join us.
For 24/7 GP Helpline, please select option 1.
For 24/7 Mental Health Helpline, please select option 2.
0800 414 8247
Our helplines are open 24 hours, 7 days a week.
We want to make sure we’re providing the best experience for all our members whenever we can.
We encourage you to call us for healthcare advice, requesting access to our services or for updates on open cases. We can’t authorise these types of queries through email.
We’ll get back to you as soon as we’re able, but it may take a little longer.
Please call us if you're considering cancelling your membership. We'd be happy to discuss your health and wellbeing needs and any impacts of cancelling.
Payment options
If you currently pay by annual or quarterly direct debit, you could spread the cost of membership by changing to monthly payments to help manage the costs.
You can cancel your membership at any time.
0800 414 8480
Lines open 8am - 5pm Mon - Fri excludes Bank Holidays.
Please call us when a Benenden Health member passes away. We’ll provide you with all the relevant information and guidance for anyone whose membership may be affected.
We’ll need their name, date of birth and address and the date they passed away. There’s no need to send us any documentation unless we ask you to.
0800 414 8004 choose option 2
Lines open 9am - 5pm Mon - Fri excludes Bank Holidays.
Benenden Hospital
As a Benenden Health member you'll receive a 10% discount on hip and knee surgery and over 250 other self-funded treatments at our hospital in Kent (discount applies to treatment and surgery over £1,000, excluding any cosmeticorweight lossprocedures).
Our dedicated team are here to help. If you already have a business healthcare scheme email our Account Management team ataccount.management@benenden.co.uk.
If you're new to Benenden Health and want to know more please complete this form and we'll be in touch or call us FREE on 0808 291 3660.
0808 291 3660
Lines are open 9am-5pm, Mon-Fri excludes Bank Holidays.
Our dedicated intermediaries’ team are here to help. We’ll work with you to discuss your clients’ needs and priorities.
0800 414 8020
Lines are open 9am-5pm, Mon-Fri excludes Bank Holidays.
Send us a message
Complete ourformto submit any enquiries about Business Healthcare.
Other products
Home Insurance
Benenden Home Insurance cover is issued and administered by Uinsure Limited.
Making a change to your policy or renewing
0300 304 5703
Lines are open: 9am-5pm Mon-Fri
Making a claim
0300 304 5703
Lines open 24/7
24hr Home Emergency Assistance
0800 999 4215
Legal Expenses
0344 770 1040
Lines are open: 9am-5pm Mon-Fri
Get in touch
Uinsure use a panel of underwriters to process your claims and queries. If you have a question about your policy, you can also get in touch using the Uinsure contact form.
Travel Insurance
If your policy was purchased or renewed on or after 24th November 2021
General enquiries and to make a claim.
01708 339029
Lines are open: 8am-10pm Mon-Fri and 9am-5.30pm weekends and Bank Holidays.
24/7 Emergency Medical Assistance
0203 467 4122
From outside of the UK
(+44) 203 467 4122
Send us a message
Complete ourformto submit any enquiries you have about Travel Insurance.
If your policy was purchased or renewed before 24th November 2021
To make a claim
0300 304 5710
Lines are open: 9am-5pm Mon-Fri
Health Assessments
To enquire or purchase a health assessment:
0800 652 2209
Lines are open: 8am–6pm Mon–Fri.
Send us a message
Complete our form to submit any enquiries you have about Health Assessments.
Health Cash Plans
0300 304 5704
Lines are open: 9am-5pm Mon- Fri
Send us a message
Complete our form to submit any enquiries you have about Health Cash Plans.
Call Charge Information: Calls to 03 numbers from UK landlines and mobiles cost no more than a national rate call to 01 or 02 numbers. If you receive inclusive free calls to 01 or 02 numbers with your landline or mobile tariff, calls to 03 numbers will also be included.
