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Mental Health Helpline


Open 24 hours, 7 days a week

Mental Health Support

This service aims to provide short-term structured support for members facing life stressors such as bereavement, issues with work or relationship difficulties, and support for mild to moderate distress.

AVAILABLE AFTER SIX MONTHS OF MEMBERSHIP

What's included

Before treatment can be offered, an assessment is carried out over the phone to determine if the support we offer may be appropriate for you. If brief therapy is clinically appropriate, this can be either Structured Wellbeing Counselling or Supported Self Help.

This could include up to six sessions of Structured Wellbeing Counselling which may be delivered by phone, video call or face-to-face with a counsellor in our network.

This is guided self help based on Cognitive Behavioural Therapy (CBT). The therapy we offer is low intensity and aims to help with mild to moderate depression and anxiety by developing personal coping strategies. You’ll receive a set of supportive materials and exercises to complete either online or paper based. You’ll work through your programme and have up to six support sessions, either over the phone or via video call from a Psychological Wellbeing Practitioner.

This will give you an opportunity to explore the exercises and techniques further and review your progress in a supportive way. This type of approach offers practical ways of improving mood and wellbeing.

cCBT is a therapy that aims to help with depression and anxiety by developing personal coping strategies. Essentially it helps you look at the problems you’re experiencing, the impact they’re having on your life at that moment in time and what you’d want to be different.

cCBT is a structured therapy with a focus on change and the steps you can take to get there. How we think (cognition), how we act (behaviour), how we feel (emotion) and what’s happening in our bodies (physiology) all link together and influence how we see ourselves, the world and other people. By understanding those links cCBT can help you to make changes to how you think and act. cCBT is an active therapy that requires you to work through your assigned self-help materials alongside your Psychological Wellbeing Practitioner. You'll be working to develop practical skills and tools to help you manage your own health and wellbeing.

cCBT through Benenden Health will provide you with secure digital content, or a workbook, which will include self-help materials personal to you to support your treatment, with over 30 issue specific modules, programmes and mood diaries.

You’ll also be supported by sessions with an assigned Psychological Wellbeing Practitioner over the telephone or video and, much like a coach, they will help you use the workbook or digital tools to support you, guiding you towards your specific goals and recovery.

 

 

Affordable private healthcare

We’re not a health insurance provider. We’re a not-for-profit who complement the NHS, and we're on a mission to make private healthcare accessible to all.

  • No age limits.
  • Everyone is accepted (all UK residents).
  • No quotes, hidden fees, or excess to pay.
  • No medical questionnaire required.

Only £15.50* per person, per month.

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We're the trusted healthcare provider of 870,000+ people in the UK
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"I joined Benenden Health on the recommendation of a friend and have already been impressed with their patient care. I required a scan and my GP told the waiting list would be 18 -24 months. Contacted Benenden Health, had the scan within 2 months. My wife has also become a member. It has given us great peace of mind for the future."

Colin - Joined 2021

"From my first call to Benenden Health requesting help with physiotherapy, to having my first face to face appointment which took less than a week, I am already making progress with my treatment. Everyone I have dealt with have been really helpful and offered first class help and advice. Thank you!"

Pamela - Joined 2016

"From start to finish everything was dealt with pleasantly and efficiently. With Benenden Health, help and advice was always just a phone call away."

Sue - Joined 2010

"From start to finish everything was dealt with pleasantly and efficiently. With Benenden Health, help and advice was always just a phone call away."

Helen Graham - Joined 2010

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How to access Mental Health Support

Please ensure you've read and understood what is and isn't included.

Suffering from self-harm, suicidal thoughts or an eating disorder?

These are serious and acute conditions. At Benenden Health, unfortunately, we don't offer the intensive help you might need. We urge anyone experiencing these conditions to contact their registered GP practice or the Samaritans.

Seek help today.

  • Call Samaritans: 116 123

  • Call the non-urgent NHS helpline: 111

  • Urgent call: 999