Physiotherapy

If treatment is recommended, the type of treatment you may receive will involve either guided self-managed exercise, virtual or face-to-face sessions.

Guided self-managed exercise

For symptoms that can be managed through exercise, your physiotherapist will design a bespoke programme to address your needs. The physiotherapist will support your journey by case management calls.

Your exercises can be accessed through your personalised Online Digital Rehabilitation programme, accessible on a tablet, computer or app, or we can send you a paper copy in the post. The programme will record your activity to help inform your physiotherapist on your progress and they'll use this to support your recovery.

Virtual or face-to-face physiotherapy

The number of virtual or face-to-face sessions will be based on clinical guidance and will be up to six sessions. You may also be advised to complete exercises at home. Between October 2021 and October 2022, the average number of sessions recommended by physiotherapists were 4.4 per case.

Physiotherapists are fully active members of the Chartered Society of Physiotherapy (CSP) and registered with the Health and Care Professions Council (HCPC).

• We won’t pay for services relating to the same medical condition on the same body area within two years of us first authorising support.

• We’ll only authorise Physiotherapy, Medical Diagnostics or Surgical Treatment assistance for one set of health concerns at any one time.

• We won’t pay for monitoring of any ongoing condition, including consultations or treatment for the same reoccurring symptoms.

• We’re unable to provide support if your physiotherapist determines your condition can’t be treated via guided self-management or within a six-session model.

• If we’re unable to provide physiotherapy via our network, we may offer an alternative solution.

• We’re unable to pay for any physiotherapy services if you're not a UK resident.

• Please note we won’t provide funding if you proceed with any appointments without our authorisation.